Festival of Trees 

Frequently Asked Questions

What is the theme for this year’s Festival of Trees?

This year’s theme is My Favorite Things, taken from the show tune of the same name from the musical "The Sound of Music."

Can I contribute an item crafted with food?

Items crafted with food, such as gingerbread houses, chocolate Christmas trees, etc. where the food has been handled will not be permitted this year. Any item where there is potential for direct contact with the food product which may be consumed will not be allowed.

Can I include food/beverages with my auction contribution?

Unopened, packaged food/beverage items purchased from a retail outlet may be included with auction contributions. For example, a movie-themed tree with unopened packages of popcorn, theater-style candies, etc. would be allowed. Home baked items are not allowed.

Where can I go to view the items available in the silent auction?

The Festival of Trees is taking place at the Elko Conference Center located at 724 Moren Way but you can view items 24/7 by clicking on the "View Items" tab. 

Do I have to go to the Conference Center to bid on items?

Bidding can be done from anywhere you have internet access.

If I go to the event in-person, do I have to bid electronically?

Yes, all bidding will be done through the Greater Giving web platform. This eliminates unnecessary touch-points throughout the event and allows for auction participation from anywhere you have internet access.

Can someone help me get set up to bid?

Yes, ECVA staff will be available during public viewing hours to assist with bidder registration. Information on online bidding can be found on "How Online Bidding Works" tab.

Do I have to pay with a credit/debit card?

No, you do not have to pay with a card; however, you must contact the ECVA at (775) 738-4091 no later than 4pm Friday, December 3rd to make alternate payment arrangements.

I registered to bid last year, how do I access my account? 

Select the Register to bid tab and enter your account information. If you have forgotten your password, you can reset your password by selecting Forgot Password link.

I was highest bidder on two trees but only want one. What now?

Bidders are responsible for purchasing all items on which they are the highest/winning bidder at close of auction. Only bid on the item(s) you are willing and able to purchase.

Will Santa be at this year’s Festival of Trees?

Santa will be unable to attend our event as he will be attending the Christmas Bazaar held in the Elko Convention Center. Please contact the Terrace at Ruby View for more details (775)-738-3030. 

Why is delivery not available?

Out of an abundance of caution for the health and well-being of ECVA staff and our community, delivery is not available this year.

When can I pick up the items I won?

Pickup will be available Saturday, December 4th from 4pm-6pm and Sunday, December 5th from 9am until 5pm.

If your questions were not answered on this page, please call the Elko Convention & Visitors Authority at (775)738-4091 Monday through Friday between 8am and 4:30pm.